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FAQ

  • LCD Buyback Program
  • LCD buybacks are completed within 7 business days of receipt. Injured Gadgets is proud to offer free prepaid shipping labels for any buyback shipment with 10 or more LCD's. We purchase LCD's based on the date of receipt, not on the date of shipment.

  • Payments and Pricing
  • Injured Gadgets offers special pricing for bulk and wholesale purchases. Give us a call or contact your account representative to see how you can qualify.

    We accept all major credit cards and Paypal options. We also offer special financing thru Behalf.com to all customers. In addition to that, we offer in house financing for large purchase orders with approved credit.

  • Product Grading and Questions
  • We always source the highest quality parts available. But often times our customers request different types of LCD's to offer to their customers. Below is how we grade our assemblies.

    Premium - These are the highest quality components we can source. For most brands including Samsung, LG and Motorola, our Premium parts will be OEM parts with extremely low defect rates. The Apple and iPhone screens typically include OEM components or are OEM Grade A factory pulls. They will match original Apple quality as close as possible.

    Midgrade - Including LG, Sharp, AUO and JDI. These are the highest quality aftermarket parts available. They will function and perform at standards nearly identical to our Premium and OEM grade parts. Midgrade parts are carefully selected and will typically always be made by third party manufacturers.

    AAA or High Copy - These parts are typically made by Chinese manufacturers. They will perform and function at levels similar to OEM specs but may have some color variation or lag. However, these differences will be very slight or not noticeable to the naked eye. We still recommend these parts and feel that they are up to a standard that will satisfy 95% of consumers in the market.

  • Whom should I contact if I need assistance?
  • Injured Gadgets is available Mon to Fri from 9 am to 7 pm EST. Our office number is 770-674-1150. We also typically offer live online chat support and customers are always welcome to visit our office directly for parts purchasing or technical assistance. Additionally we always offer email support via support@injuredgadgets.com

  • Ordering and shipping
  • All of our repair related parts and tools ship from Norcross, GA. For brand name accessories we ship from our California warehouse. We ship Monday thru Saturday and offer FedEx, UPS, as well as USPS options.

    USPS First class and Priority mail typically take between 1 to 5 business days to arrive. We also offer both 2 day as well as overnight options. If you select a Ground option please view our Ground transit days map on our shipping page.

    We offer Free shipping tiers as well as flat rate shipping options. Our free shipping tier starts at $100 for USPS, and we also offer flat rate options for Ground as well as Overnight packages.

    In addition to our shipping options we also offer the ability for in store pickup. Please choose In Store Pickup at checkout and we will hold your package at our Norcross, GA location.

    If you forget to add a part to your order, you can always choose a shipping option of "Combine with Prior order." If your package is still in our warehouse we will add it to your package. If it has already left, no worries, we will contact you to see how you'd like it shipped. We require a signature for any order greater than $250 as well as all orders going to a business address via Fedex or UPS.

  • Warranty and Returns
  • Injured Gadgets offered a limited lifetime warranty. To view our warranty policy click here

    We also offer free return labels for any defective items. If you need a replacement part immediately we recommend purchasing a new part and returning the defective part for a refund or store credit.

  • Can you stock something that you don't carry?
  • Sure! We take part request all the time. If there is a specific part you need that we do not carry and feel it would be a good fit at Injured Gadgets, feel free to Fill out our Parts Request Form or contact an account representative.